Your mailbox number is specific to your apartment. Mailboxes are shared by all residents of the apartment. If you forget your mailbox number, we can help you. This number is for your personal reference and should not be part of your mailing address.
All mail should be addressed to you and have your full address and apartment number listed. Mail sometimes will not be delivered if the address does not include the apartment number, depending on each carrier’s policies, so please be careful.
It is best to contact the carrier if you have a package arriving that has an incomplete or incorrect address on it. If it comes to the leasing office, as long as it has your name or the apartment number on it, we are generally able to get it to you. If we receive mail for your apartment addressed to someone other than you, it is at risk for being returned to sender. Please make sure that anyone receiving mail has applied and is listed as a resident for your apartment. If this has not been done, let us know in advance that we will be receiving a package for someone else. This way, we will know to hold on to it. We're not responsible for mail that is not received by us or is returned to sender if it was mis-addressed.
Since the US Postal Service does not directly deliver mail here, they will not accept forwarding requests via their Change of Address form. In order to forward mail to here or from here, you will need to go to PostalForwarding.com. There is a small fee associated with forwarding your mail. Alternately, you can contact each of the institutions with which you do business and update your address with them. We cannot forward mail for you, but we will hold onto it for you after you move out if we have prior knowledge of mail arriving for you. Otherwise any mail we receive after you move out will be returned to sender. If you transfer apartments, you will need to forward your mail using the above described process or update your address with each of your institutions.
All USPS mail is delivered directly to your mailbox by our vendor, US Postal Solutions. Small packages from USPS (or ones that are handed over to USPS) that don’t fit in your mailbox will be left in the parcel lockers for you to retrieve at your convenience. Some of these parcels may be brought to the leasing office if there is no space or if the parcel is too large to fit in a locker. US Postal Solutions cannot sign for packages on your behalf without prior permission. In these cases, you will receive a peach slip in your mailbox. You can take this slip to the local post office to pick up your package or see the instructions on the slip or online for more options.
Retrieving Mail from a Parcel Locker
If there is a key in your mailbox, this means you have a package in a parcel locker. Check the keychain for the parcel locker number and find the parcel box number on one of the towers. This number may be in a tower farther down than where you usually check your mail. The key will then be locked in the door to the locker and can only be released by USPS or Continuum staff.
Packages from UPS, FedEx, DHL, Etc.
All other carriers bring packages to the leasing office since they do not have access to the mailboxes. All packages we receive are logged by our staff and securely stored in our leasing office for pickup during office hours. Delivery times vary, and packages will not be delivered on holidays or on days that our leasing office is otherwise closed. If you are expecting a delivery at a time our office will not be open to accept packages, you can make other arrangements with the carrier in advance.
Email notifications are sent to you for each package we receive for you. You can also opt in for text message notifications and add "agents" so someone else can retrieve your packages for you. If you need help with this, stop by the leasing office. A notification will automatically be sent after 14 days notifying you that your package has been returned to sender, but this doesn't always mean we have returned it. If you are unable to pick up your package within 14 days please get in touch with us as soon as possible.
USPS Package Tracking
Since mail is delivered by US Postal Solutions, the tracking for your USPS-delivered packages is sometimes not accurate. A status of “delivered” on your tracking typically means that it was delivered to its final destination by the US Postal Service, which is the local post office. Our US Postal Solutions delivery personnel pick up all mail and packages in the morning so anything arriving to the post office after this pick-up will not be delivered until the following day. Express Mail may be delivered by US Postal Service personnel directly to our office throughout the day.